Frequently asked questions

General

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Q:
Are American and US Airways now one airline?
A:

Though American and US Airways are now one combined company and we’re making changes to better align the experience between carriers, it’s important to note that we’ll be running two separate airlines for quite some time until full integration. We’ll operate separately with individual, reservations systems and websites, but will continue to introduce changes along the way to better align our airlines.

Frequent Flyer Programs

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General

Q:
Will American and US Airways combine their respective loyalty programs into one?
A:

We expect to bring Dividend Miles member accounts into the AAdvantage program during the second quarter of 2015. When we combine programs, we’ll move your Dividend Miles elite-qualifying activity, award mileage balance and million mile balance into your AAdvantage account on a one-to-one ratio. We’ll determine your elite status by looking at your combined elite-qualifying activity for 2014, and separately, your combined 2015 year-to-date elite-qualifying activity.

Q:
Which program’s elite status structure will you adopt when the programs are combined?
A:

We will keep the AAdvantage elite status program structure, which offers three elite status levels – AAdvantage Executive Platinum, Platinum and Gold – and three ways to qualify – elite-qualifying miles, points and segments. Once we combine programs, here’s how we’ll match elite status levels in the Dividend Miles program to the AAdvantage program:

Q:
Should I be earning miles with AAdvantage or Dividend Miles for the time being?
A:

You can continue earning miles in whichever program you prefer. We want to reassure you that your miles remain safe as we work toward integrating the two loyalty programs into one.

Q:
What if I have already earned Dividend Miles Preferred status through February 29, 2016? What will happen when my Dividend Miles account is brought into the AAdvantage program in 2015?
A:

When accounts are combined in 2015, we will combine your award mileage balances, your Million MilerTM balances, and your elite-qualifying activity from both programs. Dividend Miles Preferred status memberships that are valid through February 2016 will be honored with AAdvantage elite status.

Q:
Can I combine my Dividend Miles and AAdvantage accounts prior to the programs being combined in the second quarter of 2015?
A:

No, Dividend Miles and AAdvantage accounts cannot be combined until programs are combined in the second quarter of 2015.

2015 AAdvantage Program

Q:
If I have an AAdvantage account and a Dividend Miles account, will you combine my 2014 elite-qualification activity to determine my new elite status level? What about my year-to-date 2015 elite qualification activity as of the date the programs are combined?
A:

When the programs are combined in the second quarter of 2015, we will grant you AAdvantage elite status based on your combined elite-qualifying activity from 2014, and separately, for 2015 year-to-date. AAdvantage elite status will be based on the member’s combined elite-qualifying activity from 2014 to determine status valid through February 2016, as well as your year-to-date 2015 qualifying balances to determine status valid through February 2017. If combining a member’s balances results in their reaching a new elite status level, American will honor that status level when the programs combine.

Q:
Why is American changing the Executive Platinum segment qualifications?
A:

Throughout the process of integrating our two programs, we have looked closely at the requirements and benefits of the AAdvantage Program in comparison to the Dividend Miles program as well as to the industry as a whole. In order to keep the AAdvantage Program competitive and to ensure we are keeping the requirements for attaining Executive Platinum status comparable to the benefits offered, we moved to 120 segments to qualify for Executive Platinum on January 1, 2015. This aligns with the qualification requirements for the comparable Chairman’s Preferred status level in the Dividend Miles program and is also in line with our competitors.

Q:
When do elite qualification segment requirements for Executive Platinum status change?
A:

The move to 120 elite qualifying segments for Executive Platinum status started January 1, 2015 for the 2016 membership year. All other qualification requirements remain the same.

Q:
If I earn 100 elite qualifying segments in 2014, does the change to Executive Platinum qualification affect me?
A:

No, this change would not affect you. If you earn 100 elite qualifying segments in 2014, you will be granted Executive Platinum status valid through February 2016. However, in order for you to retain Executive Platinum status through February 2017, you will need to earn 120 segments during 2015.

Complimentary And 500-Mile Upgrades

Q:
Why is the domestic upgrade policy for elite status members different for travel on American vs US Airways flights?
A:

When the AAdvantage program and Dividend Miles programs combine in the second quarter of 2015, we’ll still be operating as two separate airlines under completely different reservations systems. As a result, elite members’ upgrade benefits will work differently for American-operated and marketed and US Airways-operated and marketed flights.

Q:
When will the upgrade policy for elite status members be the same, regardless of the operating carrier?
A:

Once American and US Airways are using a single reservation system in late 2015, all elite upgrades will follow the policy for travel on American.

Q:
Dividend Miles Preferred members currently receive upgrades at the time of booking if seats are available on US for travel on full-fare tickets (booked in Y or B). Will American retain that policy?
A:

No, when the programs combine, American will no longer offer this benefit for travel on either carrier.

Q:
Currently, American allows non-elite status members the ability to upgrade on full-fare tickets (booked in Y or B) using 500-mile upgrades. Will that still be an option under the new policy?
A:

No, when the programs are combined, non-elite status members will only be able to upgrade as the travel companion of an elite status member.

Q:
Currently, American allows non-elite AAirpass members the ability to upgrade on full-fare tickets (booked in Y or B) using 500-mile upgrades. Will that still be an option under the new policy?
A:

No, only AAdvantage elite status members will be able to upgrade under the new policy. A non-elite status member can upgrade as the companion of an elite status member or use one of our other options to upgrade – redeem miles for an upgrade or the load factor based upgrade product offered at check-in.

Q:
Will I be able to receive an upgrade in advance of departure on American and US Airways codeshare flights under the new policy for complimentary and 500-mile upgrades?
A:

No, upgrades on codeshare flights (flights sold by American Airlines and operated by US Airway or flights sold by US Airways and operated by American) will follow the current policy, which is offered at check-in on the day of departure only.

Q:
What is the policy for upgrading a travel companion with 500-mile upgrades?
A:

When traveling on American Airlines flights: The member and the travel companion must be traveling on the same flight, but can be booked in separate reservations. The customer will need to call Reservations to have the two PNRs linked so that the upgrades can be deducted from the correct account and the request can be prioritized based on the sponsor member’s elite status.

When traveling on US Airways flights: The member and travel companion must be traveling on the same flight and booked in the same reservation.

This variation in experience will continue to exist until we have a single reservation system in late 2015.

Q:
As an Executive Platinum member, will I be able to earn 500-mile upgrades for every 10,000 elite-qualifying miles like Platinum and Gold members under the new policy?
A:

All upgrades on eligible flights will be complimentary for Executive Platinum members.

Q:
How will the upgrade priority for complimentary and 500-mile upgrades work on American Airlines vs. US Airways flights?
A:

Upgrade prioritization on US Airways-operated flights will continue to be based on elite status and elite qualifying activity. Upgrade prioritization on American-operated flights will be based on the AAdvantage program structure – elite status, fare class, and the date and time requested. The prioritization of upgrade requests will continue to vary by operating carrier until American and US Airways reach a single reservation system in late 2015.

Q:
What does “auto-request” mean for complimentary upgrades?
A:

“Auto-request” means that the upgrade will be requested automatically on your behalf at the time of booking. You will not need to do anything to request an upgrade when everyone in the reservation is eligible for a complimentary upgrade.

Q:
Why do Gold and Platinum members have to request an upgrade on American-operated flights that are 501 miles or greater in length?
A:

Because upgrades on these flights require payment, you will need to request the upgrade. Additionally, elite status members requesting an upgrade for a travel companion will need to request an upgrade regardless of the length of the flight since payment will be required in that situation as well.

Q:
How will a member know if their upgrade on an American-operated flight is complimentary or if it will require 500-mile upgrades?
A:

aa.com will automatically show the number of flight miles and whether or not the upgrade is complimentary when you book your trip.

Q:
Will complimentary upgrades still be offered on American for travel on full-fare tickets booked in Y or B?
A:

No, when the programs combine, American will shift to a complimentary upgrade policy based on the length of the flight rather than the type of fare purchased. American will, however, continue to give a higher priority to customers traveling on a full-fare ticket (booked in Y or B) when confirming upgrades within each elite status level.

Matching My Accounts

Q:
I have a Dividend Miles account and an AAdvantage account. How do I go about getting my two accounts combined in 2015?
A:

Simply login to your account on aa.com or usairways.com (excluding the mobile and app sites), and you will be presented with the option to match your accounts online. You can also find a link in the My Account section of both websites. Before attempting to match your accounts, you should first ensure your date of birth, email address and other personal and contact information is identical in both accounts. Accounts will be combined in the second quarter of 2015.

Q:
When I match my account, will American immediately combine my AAdvantage and Dividend Miles accounts?
A:

No, the activity of matching a member's accounts is just the first step in getting that member ready for when the programs are combined in the second quarter of 2015. This is simply a measure members can take to self-identify in the separate programs.

Q:
Can I combine or move miles from one program to the other?
A:

No, the Match My Account tool is simply an opportunity for you to let us know if you have accounts in both programs. This will ensure that your Dividend Miles account is combined with your existing AAdvantage account instead of being assigned a new AAdvantage number when we combine programs in the second quarter of 2015.

Q:
Can I match my accounts on the mobile site or App?
A:

No, you can only match accounts using the aa.com or usairways.com full websites.

Q:
What happens when accounts are matched?
A:

There is no change for now. When Dividend Miles accounts are brought into the AAdvantage program in the second quarter of 2015, matched accounts will be combined into the existing AAdvantage accounts.

Q:
Can I match multiple AAdvantage or Dividend Miles accounts?
A:

Only one Dividend Miles account can be matched to a single AAdvantage account. If you have more than one Dividend Miles or AAdvantage account, you will have an opportunity to merge multiple accounts shortly after we combine programs in the second quarter of 2015.

Q:
I know I have an account in the other program, but I can't remember what the number is. How do I check this?
A:

For your US Airways account number, contact US Airways reservations, or you can access it on usairways.com if you know your username and password. For your AAdvantage account number, contact AAdvantage Reservations, or you can access it on aa.com if you know your email address and password.

Q:
My match failed. What do I do now?
A:

The most likely reason your match failed is because you're missing your date of birth and/or email address in your account profile. Both must be filled in and matching in both accounts in order for the match to be successful. You should also ensure your other personal and contact information is identical in both accounts. Before attempting to match your accounts again, you should login to both accounts to compare and update this information.

Q:
I forgot which accounts I may already have matched. How can I check?
A:

When you login to either your Dividend Miles or AAdvantage account, you will see a message in your profile. You will also receive an email that confirms you have successfully matched your accounts with the corresponding account numbers.

Q:
If I matched two accounts in error, what do I do?
A:

Contact AAdvantage Customer Service for assistance.

Q:
What should I do if I have a suffix (e.g. Jr. or Sr.) in the last name field of my Dividend Miles account, but it's in the suffix field of my AAdvantage account?
A:

Please contact the Dividend Miles service center to remove any suffixes from the last name field of your account before attempting to match your accounts.

Combining Balances From AAdvantage And Dividend Miles Programs

Q:
If matching my AAdvantage and Dividend Miles accounts results in obtaining a higher elite status level, will that be effective immediately?
A:

All changes to elite status level resulting from combining AAdvantage elite and Dividend Miles Preferred activity will go into effect when Dividend Miles accounts are brought into the AAdvantage program in the second quarter of 2015.

Q:
If I have an AAdvantage account and a Dividend Miles account, and my combined elite qualification activity will keep me from downgrading to a lower elite status level on March 1, 2015, what will happen when the new membership year begins?
A:

You will be recognized at your new elite status level based on your combined activity in the second quarter of 2015 when the programs are combined. Until the programs are combined, you will be recognized as the appropriate elite status level based on your elite-qualifying activity in each program individually.

Q:
Since the Dividend Miles program only has elite-qualifying miles and segments (no points), how will they be combined with the AAdvantage program's elite-qualifying miles, elite-qualifying points and elite qualifying segments?
A:

If you have both a Dividend Miles account and an AAdvantage account, we will add your Dividend Miles Preferred-qualifying miles to your AAdvantage elite-qualifying miles as well as to your AAdvantage elite-qualifying points on a one-to-one ratio. Your Dividend Miles Preferred-qualifying segments will be added to their AAdvantage elite-qualifying segments.

Q:
If I have an AAdvantage account and a Dividend Miles account, and my combined million mile balances allow me to reach a new million mile threshold, when will I be recognized at the new million mile level? What benefits will I receive?
A:

You will be recognized as the new million mile level when the programs combine in the second quarter of 2015. When American combines the programs, all members who have reached 1 million miles will receive AAdvantage Gold status for the life of the program; members who have reached 2 million miles and above will receive AAdvantage Platinum status for the life of the program. Learn more

Q:
Will I receive AAdvantage program rewards for prior million mile thresholds that I achieved in Dividend Miles before my million mile balances were combined together?
A:

If the combination of your million miler miles allows you to reach a new million mile level when the programs combine, you will receive the benefits of that level. Any benefits you would have received for prior million mile levels will not be awarded. For example, if the combination of a member's million mile balances allow you to reach 3 million miles, you will receive AAdvantage Platinum status for the life of the program along with 4 systemwide upgrades. Any benefits they would have received for achieving 1 million and 2 million miles in the AAdvantage program will not be awarded. Learn more

Q:
What happens to a member's elite status between now and when the programs are combined?
A:

Each program will continue to be managed individually until the programs are combined in the second quarter of 2015. This means that a member's AAdvantage elite status qualifying activity will determine their elite status in the AAdvantage program; Dividend Miles Preferred qualifying activity will determine their elite status in the Dividend Miles program when the membership year begins on March 1, 2015.

Class Of Service Bonus Increase

Q:
When will the increased class of service bonus take effect for Business Class tickets?
A:

The class of service bonus increase from 25 to 50 percent will take effect for travel flown on January 1, 2015 and beyond on AA and US Airways flights.

Q:
Are there any changes to the class of service bonus for First Class tickets?
A:

No, the class of service bonus for First Class tickets will remain at 50 percent.

Q:
When will the increased class of service bonus take effect for Business Class tickets?
A:

The class of service bonus increase from 25 to 50 percent will take effect for travel flown on January 1, 2015 and beyond on AA and US Airways flights.

Q:
Does the increased bonus apply to tickets purchased in the Main Cabin that are upgraded to Business Class?
A:

No, the First and Business Class bonuses only apply to tickets purchased in that cabin.

Same-Day Flight Changes For Dividend Miles Chairman's Preferred/AAdvantage Executive Platinum

Q:
When do complimentary same-day flight changes on American take effect?
A:

AAdvantage Executive Platinum and Chairman’s Preferred members will receive complimentary confirmed same-day flight changes on eligible American-operated flights effective January 1, 2015.

Q:
What is the policy for same-day flight changes on American vs. US Airways?
A:

On flights marketed and operated by American: You can confirm a seat on a different flight within 24 hours of departure as long as the alternate flight has the same origin and destination is the same calendar day of departure and the flight has eligible seats available. This benefit is available through AA Reservations, on aa.com, at a check-in kiosk and at the airport ticket counter, and is valid for flights in the U.S. including Hawaii, Puerto Rico, U.S. Virgin Islands, Canada and the Caribbean.

On flights operated by US Airways: Move up to an earlier flight on US Airways. We'll waive the fee as long as you move up to an earlier flight within 6 hours of your originally scheduled departure. This benefit is available at the airport only and is valid for travel worldwide.

Q:
When will the policy for same-day flight changes on American and US be aligned?
A:

Our policies will be aligned when we have a single reservation system in late 2015.

Q:
If no seats are available to be confirmed, can the member still standby for a different flight?
A:

Yes, if no seats are available, you can still standby on either airline according to carrier rules for American or US Airways:.

Earning

Q:
Can I earn miles on US Airways, US Airways Express and US Airways Shuttle flights?
A:

Yes. When booking your reservation, be sure to provide your AAdvantage number to earn AAdvantage miles on US Airways, US Airways Express and US Airways Shuttle flights. You can also add your AAdvantage number to any existing reservation on aa.com or usairways.com.

Q:
Is the structure for earning AAdvantage miles for travel on US Airways the same as for travel on American Airlines?
A:

AAdvantage members can earn miles on US Airways flights based on the booking codes of the fares purchased. Complete details are listed at aa.com/AAdvantage.

Q:
Will I be able to earn both Dividend Miles and AAdvantage miles for the same flight?
A:

No, you will need to choose which program, AAdvantage or Dividend Miles, you wish to earn mileage credit for on any given flight.

Q:
I’m a member of both airlines’ programs; will I be able to keep both Dividend Miles and AAdvantage miles?
A:

Yes. American and US Airways will each maintain separate loyalty programs at this time, and customers will be able to earn and redeem miles in both programs.

Q:
Can I still accrue AAdvantage miles on oneworld airlines and American's other airline partners?
A:

Yes. American’s partnerships with airlines such as British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LAN, Malaysia Airlines, Qantas, Royal Jordanian, S7 Airlines, Qatar Airways and others remain available. You’ll be able to earn miles on those flights as usual.

Q:
Can I receive retroactive AAdvantage mileage credit for flights flown on US Airways?
A:

We cannot award retroactive mileage credit for travel flown prior to January 7, 2014, but AAdvantage members will receive mileage credit for flights flown on US Airways on or after that date.

You can request missing mileage credit for flights flown on US Airways by completing an online mileage request form. When completing this form, choose US Airways from the “Select Airline Flown” drop-down menu.

Q:
Can I receive retroactive Dividend Miles credit for flights flown on American Airlines?
A:

We cannot award retroactive mileage credit for travel flown prior January 7, 2014, but Dividend Miles members will receive credit for flights flown on American on or after that date.

You can request missing mileage credit for flights flown on American by logging in to your Dividend Miles account and clicking 'request missing miles,' or calling the Dividend Miles Service Center at 800-428-4322 to request miles.

Redeeming

Q:
Can I redeem AAdvantage miles for travel on oneworld airlines and American's other airline partners?
A:

Yes. Our partnerships with airlines such as British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LAN, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines, TAM Airlines and others provide expansive global access to the places our customers want to fly. You can continue to redeem your miles for award travel on our partner airlines as usual.

Q:
Can I redeem AAdvantage miles to travel on US Airways, US Airways Express and US Airways Shuttle?
A:

Yes. To use your AAdvantage miles to book award travel on any US Airways flight, go to aa.com or call our AAdvantage reservations department at 1-800-882-8880. Please note that a service charge may apply. You can also visit aa.com/AAdvantage to view information regarding the number of miles you’ll need for award travel on US Airways.

Q:
Will I have to pay an added surcharge when using AAdvantage miles for travel on US Airways or using Dividend Miles for travel on American?
A:

No. We do not add a surcharge beyond required government taxes and fees for passengers traveling on US Airways on AAdvantage award tickets. However, when claiming an award ticket less than 21 days before you begin travel, AAdvantage award service charges or Dividend Miles award service charges may apply. Additionally, reservations ticketed by our reservations offices, Travel Centers or airport agents are subject to a charge.

Q:
Which award chart applies for travel on US Airways, US Airways Express and US Airways Shuttle?
A:

You can view the oneworld and Other Airline Award chart located on aa.com, which will be used to determine applicable mileage levels for travel on US Airways flights.

Q:
Is there an AAnytime award option for travel on US Airways, US Airways Express and US Airways Shuttle?
A:

Yes. You can now redeem your miles for any seat with AAnytime® Awards on US Airways flights.

Q:
If I redeem AAdvantage miles to travel on US Airways, which company’s redemption rules apply?
A:

The rules associated with the respective program from which the miles are being redeemed will apply. For example, if you are redeeming AAdvantage miles, then the rules associated with the AAdvantage program apply. Please go to aa.com or call the AAdvantage reservations department at 1-800-882-8880 to book travel using AAdvantage miles.

Q:
Can I use aa.com to redeem AAdvantage miles for travel on US Airways?
A:

Yes. You can redeem AAdvantage miles for US Airways flights through aa.com or by calling the AAdvantage reservations department at 1-800-882-8880.

Q:
Can Dividend Miles members earn and redeem miles on oneworld member airlines?
A:

Yes. Dividend Miles members can earn and redeem miles and status points when traveling on all oneworld member airlines.

Elites

Q:
What elite benefits do US Airways Dividend Miles Preferred members receive through oneworld?
A:

US Airways Dividend Miles Preferred members receive oneworld benefits based on their current status within the Dividend Miles program. Dividend Miles Chairman Preferred members receive top Emerald status benefits in the oneworld loyalty program, Dividend Miles Platinum and Gold members receive oneworld Sapphire benefits, and Dividend Miles Silver receive oneworld Ruby benefits.

Q:
What are the oneworld elite benefits for each status level?
A:

Emerald status oneworld elites receive:

  • Access to First and Business Class priority check-in
  • Access to preferred or pre-reserved seating
  • Priority on waitlists and when on standby
  • Access to First and Business Class lounges
  • Priority boarding
  • Fast track at security lanes
  • Extra baggage allowance

Sapphire status oneworld elites receive:

  • Access to Business Class priority check-in
  • Access to preferred or pre-reserved seating
  • Priority on waitlists and when on standby
  • Access to Business Class lounges
  • Priority boarding

Ruby status oneworld elites receive:

  • Access to Business Class priority check-in
  • Access to preferred or pre-reserved seating
  • Priority on waitlists and when on standby

Please note that these benefits may vary with each operating carrier.

Q:
Do Dividend Miles members have access to oneworld member airlines' lounges?
A:

Dividend Miles Chairman, Platinum and Gold members are eligible to access more than 600 airport lounges worldwide offered by oneworld member airlines when they travel with another alliance partner.

Q:
Will travel flown on either airline count toward qualification for elite status?
A:

Yes. Travel on eligible tickets on either airline will count toward your elite status qualification in the program designated when you booked your reservation.

Q:
Do AAdvantage members earn elite qualifying miles, points, segments and elite bonuses for eligible US Airways, US Airways Express and US Airways Shuttle flights?
A:

Yes. AAdvantage members will earn elite qualifying miles, points, segments and elite bonuses for eligible US Airways, US Airways Express and US Airways Shuttle flights.

Q:
As an AAdvantage member, will I earn elite qualifying miles, points and segments on other US Airways airline partners or Star Alliance member airlines?
A:

No. At this time, AAdvantage members will only earn elite qualifying points, miles and segments for travel on eligible fare tickets on: American Airlines, American Eagle, the American Connection® carrier, US Airways, US Airways Express, US Airways Shuttle, oneworld member airlines and their affiliates, Alaska Airlines (including Horizon Air) and American Airlines codeshare flights where the purchased ticket reflects an American Airlines flight number.

Q:
If I have elite status in the US Dividend Miles program, will it automatically be recognized with AAdvantage elite status when the programs merge?
A:

At this time, American and US Airways will each maintain their separate loyalty programs. Although we will not be matching elite status levels while the programs remain separate, Dividend Miles elite status members already receive many elite benefits when traveling on American Airlines and vice versa. When the programs merge in 2015, Dividend Miles Preferred status memberships that are valid through February 2016 will be honored with AAdvantage program elite status. Additional decisions about how elite status will be handled once the two programs are combined have not yet been made.

Q:
I’m an AAdvantage elite status member. Which benefits will apply to me when I travel on US Airways right now?
A:

Our AAdvantage elite status members can enjoy the following benefits while traveling on US Airways:

  • Elite status bonus miles for eligible flight activity (100% bonus for Executive Platinum and Platinum members; 25% bonus for Gold members)
  • Minimum mileage guarantee for flights less than 500 miles in length
  • First/Business Class check-in
  • Priority through security checkpoints
  • Priority boarding
  • Complimentary checked baggage allowance – three for Executive Platinum, two for Platinum* and one for Gold members
  • Complimentary access to Preferred Seats
  • Complimentary MoveUp (similar to same day confirmed flight change on American)
  • Priority Baggage Delivery for Executive Platinum and Platinum members
  • Complimentary alcoholic beverage and snack item in the Main Cabin for Executive Platinum members

* For tickets issued on or after April 23, 2014, for travel on or after that date, Platinum members traveling on US Airways operated flights are eligible for two free checked bags; for tickets issued prior to April 23, 2014, Platinum members are eligible for three free checked bags.

Q:
US Airways allows Dividend Miles members to buy status – will American match that?
A:

Until we have a combined program in the second quarter of 2015, each program may offer different options to their members.

Q:
US Airways allows Dividend Miles members to buy Trial Preferred status for three months while they try to earn it – will American match that?
A:

At this time, American and US Airways will each maintain their separate loyalty programs. Both American and US Airways will continue to evaluate how best to structure the loyalty program moving forward, including decisions about the purchase of elite status.

Upgrades

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Q:
When can we request an upgrade on a US Airways flight using AAdvantage miles or systemwide upgrades? Can I request an upgrade now for a flight that is beyond second quarter of 2015?
A:

This option will become available when the programs are combined in the second quarter of 2015. Once we combine programs, all AAdvantage members will be able to redeem their miles for upgrades or use systemwide upgrades on American and US Airways marketed and operated flights.

Q:
Will codeshare flights be eligible to be upgraded using mileage award or systemwide upgrades?
A:

No, in order to upgrade, the member needs to book a flight that is both marketed and operated by American or US Airways. Codeshare flights are not eligible to be upgraded.

Q:
How does the current upgrade option work for AAdvantage elite status members traveling on US Airways flights?
A:

AAdvantage elite status members have the ability to upgrade at no charge when traveling on US Airways-operated flights, if seats are available, within and between the U.S. (excluding Hawaii), Canada, Mexico, the Bahamas, the Caribbean and Bermuda as well as between the U.S. and Central America. Upgrades can be secured at check-in as early as 24 hours prior to departure and are offered on a first come, first-served basis. If a seat is not available, elite status members can choose to add themselves to the upgrade standby list at check-in. (Available for single passenger reservations only.) AAdvantage elite status members will be prioritized on the upgrade standby list based on their tier status and check-in time as follows: Executive Platinum members and Dividend Miles Chairman’s Preferred members will be prioritized the same; AAdvantage Platinum members will be prioritized in conjunction with Dividend Miles Platinum and Gold Preferred members; AAdvantage Gold members and Dividend Miles Silver members will be prioritized the same.

When traveling on US Airways marketed, American Airlines-operated codeshare flights in the current 500-mile upgrade markets, upgrades can be secured in a similar fashion. They will be offered at check-in as early as 24 hours prior to departure, on a first come, first-served basis. If an upgrade is not available, there is not currently an option to add you to the airport standby list for codeshare flights.

Q:
How can I request an upgrade on US Airways as an AAdvantage elite member?
A:

If available, upgrades will be offered at check-in via all US Airways check-in channels: usairways.com, US Airways app, US Airways mobile website, self-service kiosk, US Airways airport agent or an Admirals Club representative in select Admirals Club locations on a first come, first-served basis. To secure an upgrade, all travelers in the reservation will need to agree to the upgrade options presented at check-in.

Q:
Can an elite member request an upgrade after check-in on US Airways?
A:

Yes, US Airways airport/Club agents can offer an upgrade after check-in if seats are available. If seats are not available, the option to be added to the standby list is offered for single passenger reservations only and is prioritized based on tier status and check-in time.

Q:
How much do these upgrades on US Airways cost?
A:

For AAdvantage elite status members upgrading on US Airways-operated flights, the upgrades are complimentary, as they are for Dividend Miles elite status members.

Q:
What is the likelihood of me being offered an upgrade when flying US Airways currently?
A:

This is a first come, first-served upgrade option and is strictly based on upgrade availability at the time of check-in. In markets where we have a high number of purchased First or Business Class travel, or where elite status members of each carrier’s own loyalty program are upgraded in advance, customers will have less availability for upgrades at the time of check-in.

Q:
If I’m Executive Platinum in the AAdvantage program, do I have priority over lower tier members?
A:

These upgrades are offered on a first come, first-served basis. If an AAdvantage lower tier member checks in before an Executive Platinum member, they may be granted the upgrade first.

Q:
Do I need to include my AAdvantage number in my reservation in order to qualify for an upgrade on US Airways currently?
A:

Yes, it is a requirement that AAdvantage elite customers include their AAdvantage number in the reservation to be recognized and offered an upgrade.

Q:
What if my reservation includes a combination of travel on American and US Airways-operated flights?
A:

In the case of a mixed itinerary where the AAdvantage elite member is checking in with American for the first flight and connecting to a US Airways flight, the customer would need to see a US Airways airport agent for an upgrade on US.

Q:
Can elite status members still obtain upgrades on US Airways for companions under this option?
A:

Yes, a single companion traveling in the same reservation with an AAdvantage elite status member will be eligible to receive a complimentary upgrade. Additional companions pay the standard GoUpgrades price.

In order to make the upgrade process as seamless as possible, we recommend members are booked in a single passenger reservation. If not, upgrades may not be made available. If you are not in a single passenger reservation, please see which scenario fits your itinerary below and we’ll do our best to assist you.

Q:
If I am booked in a reservation with AAdvantage elite status members who are upgrading on US Airways-marketed, American-operated codeshare flights, how can we receive upgrades?
A:

If you are booked in a multiple passenger reservation, and all parties in your reservation are Executive Platinum members, available upgrades will be displayed at check-in for all members of your party. In order for the upgrades to be confirmed, all parties must accept the upgrade at check-in.

If you are booked in a multiple passenger reservation, and all parties in your reservation are either AAdvantage Platinum or Gold members, available upgrades will be displayed for all members of your party at check-in. In order for the upgrades to be confirmed, all parties must accept the upgrade at check-in.

Q:
If I am booked in a multiple passenger reservation with a mixture of Executive Platinum and lower tier AAdvantage members on a US Airways-marketed, American-operated codeshare flight, how can we receive upgrades?
A:

In order to offer an upgrade on a codeshare flight, all passengers in the reservation must be eligible for the same price point. In this case, no upgrade option can be offered. For future travel on codeshare flights, it is recommended that you book a reservation as a single passenger in order to be eligible to upgrade.

Q:
Will this upgrade option impact the ability for current AAdvantage elite status members to upgrade on American Airlines-operated flights?
A:

We currently account for any AAdvantage elite status members awaiting an upgrade before offering upgrades to other customers at check-in, which will remain the same.

Credit Cards

Q:
What will happen to my Citi®/AAdvantage® account, and will I continue to earn miles on my credit card when the programs merge?
A:

There is no impact to your Citi®/AAdvantage® credit card account and your American Airlines AAdvantage mile balances are secure. You will continue to earn American Airlines AAdvantage miles for purchases on your Citi®/AAdvantage® card without disruption.

Q:
Does the 25% savings on eligible inflight purchases benefit that is offered with my Citi®/AAdvantage® cardmembership expand to US Airways flights?
A:

Yes. This benefit is available on US Airways flight. Eligible in-flight purchases include food, beverages, and headsets.

Q:
Where can I learn more about my specific Citi® / Aadvantage® credit card?
A:

Please go to www.aa.com/arriving_citi for more detailed information and FAQs.

Q:
What will happen to my US Airways MasterCard® credit cardor US Airways Visa® credit card?
A:

When the two frequent flyer programs are combined, your current card will be replaced with an AAdvantage® AviatorTM MasterCard®. Until your new card arrives, please continue to use your current US Airways Dividend Miles credit card. Earn miles with every purchase, and once the frequent flyer programs are combined, you will begin earning AAdvantage® miles.

Q:
What will happen to my US Airways Small Business Visa® credit card?
A:

There are no changes at this time to your US Airways Small Business Visa® credit card. Please continue to use your card and you will begin earning AAdvantage® miles once the frequent flyer programs are combined.

Q:
Will I be able to earn niles when purchasing an American Airlines flight with my US Airways MasterCard or US Airways Small Business Visa® credit card?
A:

Yes, you can earn up to 2 AAdvantage® miles per $1 spent on eligible American Airlines and US Airways purchases. You'll earn up to 1 AAdvantage® mile per $1 spent on all other purchases. Additionally, there is no limit to the amount of AAdvantage® miles you can earn.

Transactions that are not eligible to earn miles include returned goods and services, cash advances, convenience checks, transferred balances, credits, fees and interest charges.

Q:
Do I still receive my 5,000-mile discount on redemptions with my US Airways MasterCard credit card?
A:

No, this is a benefit that ends once the two frequent flyer programs are combined. You should have received materials in the mail outlining all the exciting new benefits of your AAdvantage® AviatorTM MasterCard®.

Q:
Can I use my US Airways annual Companion Certificate on American Airlines operated flights?
A:

No, the US Airways companion certificate is valid for travel on flights within the 48 contiguous United States and to/from Canada on flights marketed and operated by US Airways, or on flights marketed and operated by US Airways Express.

Q:
Can I still earn 10,000 Preferred-qualifying Miles by spending $25,000 in eligible purchases on my US Airways MasterCard credit card?
A:

No, this is no longer a benefit of your US Airways MasterCard credit card. Please refer to the packet you received in the mail for a complete list of all the exciting new benefits of your AAdvantage® AviatorTM MasterCard®.

Q:
Do the first bag checked free and Zone 2 boarding benefits on eligiblet US Airways Dividend Miles MasterCard credit cards apply to American Airlines operated flights?
A:

Yes. The first checked bag free and Zone 2 boarding will continue to be a benefit on domestic itineraries operated by US Airways for eligible cardmembers. Once the two frequent flyer programs are combined, eligible card members will also receive their first checked bag free and Group 1 boarding when traveling on domestic itineraries operated by American Airlines.

Q:
Where can I learn more?
A:

For the most updated information on our loyalty programs combining, please visit aa.com/arriving.

For the most updated information on Citi®/AAdvantage® credit cards, please visit aa.com/arriving_citi.

Airport Experience

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Q:
Will American and US Airways retain their respective hub airports?
A:

Yes, we expect to maintain all hubs now served by both airlines and offer increased service to existing markets, providing more choices for our customers and more opportunities for our employees. The combined carrier will operate hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C.

Q:
Is there still reciprocal lounge access for Admirals Club and US Airways Club members?
A:

Yes, access is still reciprocal. US Airways Club lounges have been renamed to Admirals Club® lounges. While the name on the door has changed, amenities and services inside will vary by location until we fully integrate our systems in late 2015. Depending on the club and airline you're flying, our ability to provide select services may be limited.

View a list of services by club

Q:
If I am a Citi Executive®/AAdvantage® World EliteTM MasterCard® cardmember, will I have access to US Airways Clubs as well?
A:

Yes, your membership to the Admirals Club as a benefit of your credit card has not changed.  Now that all US Airways Clubs have been renamed to Admirals Club lounges, just remember to look for the Admirals Club signage in the airport instead of US Airways Club signage.

You have access to more than 50 Admirals Club locations worldwide.

Q:
If I have a US Airways MasterCard or US Airways Visa, can I access the Admirals Club now as a benefit to my card?
A:

No. US Airways does not offer a card that gives access to the Admirals Club.

Q:
Will Admirals Club lounges replace US Airways Clubs?
A:

US Airways Clubs have all been renamed as Admirals Club lounges.  We are now in the process of aligning club amenities across the network. Amenities and services vary by location.

Q:
Will we see any other changes in airports?
A:

Across our combined network, we’ve put signage in place to help direct customers to the appropriate ticket counters and gates to eliminate any confusion when traveling. Our employees are also well equipped to help customers of both airlines. For more day-of-travel information, visit aa.com/findyourway.

As a reminder, customers who are flying on American should continue to book their travel and check in with American. Likewise, customers who are flying on US Airways should book their travel and check in with US Airways.

Codeshare

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Q:
What is a codeshare agreement?
A:

A codeshare agreement allows each airline to directly sell a flight operated by the other carrier, using its own two-letter airline code and flight number. When you travel on a codeshare flight, be sure to check in with the airline operating your initial departure on your day-of-travel.

Q:
What does this codeshare mean for me?
A:

This codeshare marks another step toward providing you with more convenient travel choices, including service to more destinations, improved schedule options and a truly global network. Through this codeshare agreement, each airline will sell tickets operated by the other carrier using its own code and flight number, bringing you easy access to the combined company’s global network.

You’ll also be able to combine select flights operated by each carrier on a single itinerary. Plus, if you are connecting on codeshare flights, you can seamlessly transfer bags when traveling on an itinerary that includes flights operated by both carriers.

Q:
When can I begin booking and traveling on codeshare flights?
A:

You can now book travel on codeshare flights on American or US Airways.

Q:
How do I book travel for codeshare flights?
A:

You can book codeshare flights online at aa.com or usairways.com, travel agencies, or by contacting the American Airlines or US Airways reservations offices. Online booking details will indicate the operating carrier below the flight number in the booking path. Regardless of booking channel, the operating carrier will always be disclosed for codeshare flights.

Q:
Does the codeshare cover the entire network?
A:

Our codeshare with US Airways includes all flights across our combined global network, except for a select few international markets due to regulatory requirements. We expect to codeshare on every international flight in these markets by the end of the first quarter. To review this list, visit aa.com/arriving.

Q:
Where do I check in at the airport when traveling on a codeshare flight?
A:

When traveling on a codeshare flight, you should check-in with the airline operating your initial departure on day-of-travel.

Q:
Will I get a boarding pass for all legs of my trip when booking travel on a codeshare flight?
A:

Yes. Upon check-in, you will receive boarding passes for each leg of your trip.

Q:
When traveling on a codeshare flight, can I check bags through to my final destination?
A:

Yes. In fact, if you are connecting on codeshare flights, you can seamlessly transfer bags when traveling on an itinerary that includes flights operated by both carriers.

Q:
When traveling on a codeshare flight, operated by US Airways or American Airlines, will I have enough time to make my connection between flights, especially if connecting from one airline to the other?
A:

Yes. We have revised all of our minimum connection times between the airlines to ensure that you and your bags will make connections between scheduled flights.

Q:
Can I check in online for a codeshare flight?
A:

Yes. You should continue to check-in for flights and conduct business with the airline operating your flight just as you did before the launch of this codeshare.

Q:
Will mileage travel earned on codeshare flights be elite-qualifying?
A:

Yes. As previously announced, all eligible travel on either American Airlines or US Airways, whether codeshare or not, will count towards elite qualification in both the AAdvantage and Dividend Miles programs.

Q:
Can US Airways customers book flights with American’s codeshare partners with which US Airways does not have a relationship?
A:

Yes. You can book through US Airways and book a flight operated by another airline but marketed by American.

Q:
Where can I go to learn more about the codeshare?
A:

We are committed to keeping you updated on our progress and changes to the travel experience as we bring together our two airlines.

  • For the most updated information on how we’re building the new American, visit aa.com/arriving.
  • For day-of-travel questions, visit aa.com/findyourway.
    • Not only does the Find Your Way tool direct you to the most updated travel and policy information for both American Airlines and US Airways, it also helps you read your boarding pass to accurately identify which carrier you’re flying on and where to find terminal and gate information.

oneworld® Alliance Transition

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Q:
When did US Airways join oneworld®?
A:

US Airways joined oneworld on March 31, 2014 following its exit from Star Alliance on March 30, 2014.

Q:
What benefits do US Airways Dividend Miles members receive through oneworld®?
A:

As a member of oneworld®, US Airways Dividend Miles members can enjoy benefits such as mileage earning and redemption opportunities, reciprocal elite relationships and lounge access on other oneworld carriers – airberlin, British Airways, Cathay Pacific Airways, Finnair, Iberia, Japan Airlines, LAN Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines, TAM Airlines and some 25 affiliated airlines.

Q:
Which US Airways codeshare relationships ended as a result of US Airways exiting Star?
A:

Upon its exit from Star on March 30, US Airways no longer codeshares with the following carriers:

  • All Nippon Airways
  • Asiana Airlines
  • Brussels Airlines
  • Croatia Airlines
  • Lufthansa
  • Swissair
  • United Airlines
Q:
How many destinations does US Airways bring to the oneworld alliance?
A:

US Airways adds more than 50 destinations in the United States, Canada and Mexico to the oneworld map – along with its key hubs of Charlotte, Philadelphia, Phoenix and Washington DC’s Reagan National, expanding oneworld’s presence across the United States, particularly throughout the East Coast and across the North Atlantic.

Customer Policies and Fees

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Q:
Have American and US Airways aligned check-in windows?
A:

Yes, American and US Airways have worked to align web and airport check-in time windows for more consistency for our employees and customers. While these differ at some locations across the combined network, most minimum airport check-in times are as follows: 30 minutes for domestic airports; 45 minutes for hub airports; and 60 minutes for international flights. Customers can check in online with American and US Airways beginning 24 hours (and up to 45 minutes) prior to departure for domestic flights, and up to 90 minutes prior for international flights.

Q:
Do checked pet policies differ for American and US Airways?
A:

Yes. At this time, checked pet policies for the two airlines differ. Customers flying on American have the option to check pets, however, customers flying on US Airways do not have that option. Customers should adhere to the policy of the airline they are flying.

Both US Airways and American offer customers the opportunity to carry on pets in the cabin, although some restrictions may apply based on destination and aircraft type.

Q:
What is the policy for children traveling alone on both carriers? Can a child connect from one carrier to another?
A:

American and US Airways have aligned the unaccompanied minor age. US Airways and American will share the policy of ages 5 – 11 for unaccompanied minors. Additionally, both carriers provide unaccompanied minor service for children ages 12 – 17 for an additional charge.

Please note that US Airways is currently unable to connect unaccompanied minors between US Airways flights, and the ability to connect unaccompanied minors across the airlines will not be offered at this time. We hope to be able to provide this benefit to our customers in the near future.

Q:
Will American and US Airways be aligning bag policies?
A:

Yes, we have aligned bag policies. Please visit aa.com/baggage for a complete listing of baggage policies and charges.

Q:
Can American and US Airways customers pay for checked bag charges online?
A:

Customers can pay for checked bag charges during check in on usairways.com, but this feature is currently not available on aa.com. Alignment of this feature will come at a later date.

Q:
What is the status of co-locating your operations at U.S. airports where both American and US Airways operate?
A:

We’ve co-located our operations at more than 100 airports. Additional details regarding our operations at various airports will be shared at a later date. For more day-of-travel information, visit aa.com/findyourway.

Q:
Does US Airways allow customers to hold a ticket for 24 hours online like you can on aa.com?
A:

No, at this time, US Airways does not offer a 24-hour hold on tickets as aa.com offers. However, US Airways does offer a refund within 24 hours for tickets purchased on usairways.com or via the airline’s reservations desk.

Product

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Q:
Can I use my Gogo inflight internet passes on either airline?
A:

Yes, if you have purchased a Gogo inflight day or monthly pass on US Airways, you will also be able to use it during flights on American and vice versa.