Upgrades on the day of departure are offered only on select flights operated and marketed by American Airlines or American Eagle.
Upgrades on the day of departure are per flight segment, per passenger based on the original itinerary and non-transferable to another flight or passenger.
Upgrade offers are made based on passenger eligibility, which may include passenger elite status, fare class, upgrade requests, ticket status and purchase history.
Upgrade offers that you receive on the day of departure cannot be put on hold and must be paid for when the offer is made.
Upgrades are canceled if you're not at the gate at least 15 minutes before departure.
Upgrade offers are made at American Airlines' sole discretion and may be discontinued at any time with or without notice to the customer.
Upgrades are not offered if there are not enough seats for all passengers in the itinerary.
Fees paid for upgrades are non-refundable unless we change planes/routes, cancel the flight, cause you to miss a connection, or move your seat for operations/security and you're unable to use the upgrade.
We will not refund you if you're late, you change seats or flights, the upgrade price changes, or you're disruptive and we don't allow you to fly.
If you paid for bags, you won't get a refund. If you paid for Main Cabin Extra or a preferred seat, you'll get an automatic refund.
If you're due a refund, we'll credit the original card or send a check. Refunds information , Opens in a new window.