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Save time online

You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage® account.

Here are just a few of the things you can do online:

  • Book, change or cancel your trip
  • Check in for your trip
  • Add checked bags
  • Choose your seat
  • Get your boarding pass
  • Add additional services like a wheelchair, an infant in lap, or a service dog or carry-on pet (flights within the U.S. only)

With our online tools, you can manage your trip your way, without having to pick up the phone.

Get the information you need now

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Report onboard incidents

We are committed to providing a safe and respectful environment for all passengers and crew members.

American Airlines does not tolerate inappropriate behavior onboard. If you witness or experience inappropriate behavior, including sexual misconduct, please report it as soon as possible.

You can report by:

  • Informing a flight attendant immediately if on the plane
  • Informing an airport team member at the gate
  • Submitting a report online or calling +1-800-433-7300

Submit a report online

Flying on a partner airline?

Find helpful information if your trip includes 1 or more flights with our partner airlines.

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